How to Order from Puffinalia
Please read the short page below so that you understand how Puffinalia does business.
Please email me with a list of what you are interested in, as well as your zipcode and I will contact you with your total, including shipping.
Please note! Puffinalia is a web-based, mail order business. I do not have a storefront. The way to reach me is via email or snailmail to my Post Office box (P.O. Box 46211, Seattle, WA 98146). Please note that Puffinalia is not my full-time job, though I’d like it to be. I’ll return your emails as quickly as I can – usually within 1-2 days, and generally faster. =)
From time to time I will take the weekend or holidays off, but endeavor to answer important emails by Sunday night. I am generally offline on the first Tuesday of the month as I attend the Northwest Polymer Clay Guild’s monthly meeting.
It is pretty important and very helpful to put something along the lines of “Puffinalia Order” in any email correspondence, because I unfortunately get a lot of spam and occasionally lose genuine correspondence to my spam filtering. This is unfortunate and a real problem to me, but I am doing the best I can to keep on top of the situation.
I take payments via PayPal or money order. Please do not send me your credit card information. I can only process credit card payments via PayPal.
If paying with an eCheck through PayPal, your order will not be shipped until the eCheck has cleared, which can take up to 4-5 days.
Orders are generally shipped via USPS Priority Mail and are not insured and no tracking number will be emailed to you. As a rule, we do not send a confirming email indicating that your order has shipped. If you have received a payment confirmation from PayPal, you can be assured that your order will ship on the next business day, unless advised via email that this is not possible.
A catalog will be online and in print at some point, but I don’t know when. Shipping is complicated because weights and sizes vary greatly with Puffinalia products, so I do not use an electronic shopping cart. I calculate shipping for each order as it comes in. Therefore it is important that you send me your zipcode so that I can calculate shipping for your order.
Thank you for taking the time to read this and I look forward to supplying you with the finest products I can find!
For more questions please contact us.